Managing and Using Information Systems 7th Edition Pearlson Test Bank

Test Bank for Managing and Using Information Systems A Strategic Approach, 7th Edition Pearlson, Saunders, Galletta  

2020 Test Bank and Instructor Solution Manual

Managing and Using Information Systems A Strategic Approach 7th Edition Pearlson Saunders Galletta 2020 Solution Manual Test Bank

Managing and Using Information Systems A Strategic Approach 7th Edition Pearlson Saunders Galletta 2020 Solution Manual Test Bank

Product details

  • Publisher: Wiley; 7 edition (December 5, 2019)
  • Language: English
  • ISBN-10: 111956056X
  • ISBN-13: 978-1119560562

 

 

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ISBN: 978-1-119-56115-6 October 2019 368 Pages

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DESCRIPTION

Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations.

This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.

  1. Preface v

    Acknowledgments ix

    About the Authors xi

    Introduction 1

    The Case for Participating in Decisions about Information Systems 3

    What If a Manager Doesn’t Participate? 6

    Skills Needed to Participate Effectively in Information Technology Decisions 7

    Basic Assumptions 8

    Economics of Information versus Economics of Things 12

    Summary 16

    Key Terms 16

    The Information Systems Strategy Triangle 17

    Brief Overview of Business Strategy Frameworks 20

    Why are Strategic Advantage Models Essential to Planning for Information Systems? 26

    Brief Overview of Organizational Strategies 26

    Brief Overview of Information Systems Strategy 27

    Summary 29

    Key Terms 30

    Discussion Questions 30

    Case Study 1-1 Amazon in 2019 31

    Case Study 1-2 Lego 32

    Strategic Use of Information Resources 35

    Evolution of Information Resources 36

    Information Resources as Strategic Tools 38

    How Can Information Resources Be Used Strategically? 40

    Sustaining Competitive Advantage 46

    Strategic Alliances 51

    Co-Creating IT and Business Strategy 53

    Summary 54

    Key Terms 55

    Discussion Questions 55

    Case Study 2-1 Amazon Go: How Far Can It Go? 56

    Case Study 2-2 Groupon 57

    Organizational Strategy and Information Systems 59

    Information Systems and Organizational Design 62

    Information Systems and Management Control Systems 68

    Information Systems and Culture 71

    Summary 75

    Key Terms 76

    Discussion Questions 76

    Case Study 3-1 Uber’s Use of Technology-Mediated Control 77

    Case Study 3-2 The FBI 78

    Digital Systems and the Design of Work 80

    Work Design Framework 82

    How Information Technology Changes the Nature of Work 83

    Where Work is Done and Who Does It: Mobile and Virtual Work Arrangements 91

    Gaining Acceptance for IT-Induced Change to Work 99

    Summary 101

    Key Terms 102

    Discussion Questions 102

    Case Study 4-1 Automation at Southern Glazer’s Wine and Spirits LLC 104

    Case Study 4-2 Trash and Waste Pickup Services, Inc. 105

    Information Systems and Digital Transformation 106

    Silo Perspective versus Business Process Perspective 107

    Building Agile and Dynamic Business Processes 112

    Digital Business Transformation 115

    Workflow and Mapping Processes 115

    Types of Enterprise Systems 117

    Enterprise System Issues 124

    Summary 127

    Key Terms 127

    Discussion Questions 128

    Case Study 5-1 Carestream Health 129

    Case Study 5-2 Santa Cruz Bicycles 130

    Architecture and Infrastructure 132

    From Vision to Implementation 133

    The Leap from Strategy to Architecture to Infrastructure 134

    From Strategy to Architecture to Infrastructure: An Example 141

    Virtualization and Cloud Computing 146

    Other Managerial Considerations 147

    Summary 151

    Key Terms 152

    Discussion Questions 152

    Case Study 6-1 Enterprise Architecture at Chubb Industries 154

    Case Study 6-2 The Case of Extreme Scientists 155

    Security 156

    NIST Cybersecurity Framework 158

    IT Security Governance Framework 159

    Cyberattacks and How They Occurred 161

    The Impossibility of 100% Security 165

    What Should Management Do? 167

    How Do We Measure How Secure We Are? 174

    Summary 175

    Key Terms 176

    Discussion Questions 176

    Case Study 7-1 The Aircraft Communications Addressing and Reporting System (ACARS) 177

    Case Study 7-2 Sony Pictures: The Criminals Won 177

    The Business of Information Technology 179

    Organizing to Respond to Business: A Maturity Model 181

    Understanding the IT Organization 182

    What a Manager Can Expect from the IT Organization 182

    What the IT Organization Does Not Do 184

    Chief Information Officer 184

    Building a Business Case 186

    IT Portfolio Management 189

    Valuing IT Investments 190

    Monitoring IT Investments 191

    Funding IT Resources 196

    How Much Does IT Cost? 198

    Summary 200

    Key Terms 201

    Discussion Questions 202

    Case Study 8-1 Air France/KLM Airlines 203

    Case Study 8-2 Balanced Scorecards at BIOCO 204

    Governance of the Information Systems Organization 206

    IT Governance 207

    Centralized versus Decentralized Organizational Structures 208

    Decision Rights and Governance 210

    Platform-Based Governance 212

    Governance Frameworks for Control Decisions 215

    Summary 218

    Key Terms 219

    Discussion Questions 219

    Case Study 9-1 IT Governance at Toyota 220

    Case Study 9-2 The “MyJohnDeere” Platform 221

    10 Information Systems Sourcing 223

    Sourcing Decision Cycle Framework 224

    Outsourcing in the Broader Context 239

    Summary 240

    Key Terms 241

    Discussion Questions 241

    Case Study 10-1 O2 and RPA 242

    Case Study 10-2 Crowdsourcing at AOL 243

    11 Managing IT Projects 244

    What Defines a Project? 246

    What is Project Management? 247

    Project Elements 249

    IT Projects 252

    IT Project Development Methodologies and Approaches 253

    Managing IT Project Risk 261

    Gauging Success 265

    Summary 266

    Key Terms 267

    Discussion Questions 267

    Case Study 11-1 Information Displays at Dutch Railways (Nederlandse Spoorwegen) 268

    Case Study 11-2 Dealing with Traffic Jams in London 269

    12 Business Intelligence, Knowledge Management, and Analytics 272

    Competing with Business Analytics 273

    Knowledge Management, Business Intelligence, and Business Analytics 274

    Components of Business Analytics 279

    Big Data 282

    Caveats for Managing Knowledge and Business Intelligence 289

    Summary 290

    Key Terms 291

    Discussion Questions 291

    Case Study 12-1 Nest and the Internet of Things (IoT) 292

    Case Study 12-2 Stop & Shop’s Scan It! App 292

    13 Privacy and Ethical Considerations in Information Management 294

    Responsible Computing 296

    Corporate Social Responsibility 299

    PAPA: Privacy, Accuracy, Property, and Accessibility 302

    Green Computing 310

    Summary 312

    Key Terms 312

    Discussion Questions 312

    Case Study 13-1 Equifax’s 2017 Data Breach 314

    Case Study 13-2 Ethical Decision Making 315

    Glossary G-1

    Index I-1

  • Fresh coverage of digital business models, platform governance, IT consumerization, robotic process automation, robotics, machine learning and AI, and ethical management
  • Updated timeline of computing eras and Hofstede framework
  • Chapter 7 includes new discussions of NIST framework, the culture maturity model, and fixed measurement issues
  • Chapter 12 includes exciting new material on analytics and “big data”
  • New and revised cases and practical examples
    • Covers the fundamental issues that managers need to be knowledgeable and active participants in information systems decisions
    • Integrates the perspective of mobile technologies, social business, and global considerations throughout the text
    • Features the IS Strategy Triangle, a unifying theme to show the strategic context of all topics.
    • Offers extensive teaching support via an online author community hub, including recent news items with teaching suggestions, videos with usage suggestions, class activities, additional cases, and more
    • A companion site includes an instructor’s manual, test bank, and image bank
    • A unique faculty-only Hub website for sharing teaching materials obtained from both the authors and community members is available to adopters

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